Privacy Policy
Last updated: October 2025
Welcome to pricechecker! At Moonbow Media Limited (“Moonbow”, “we”, “our”, “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and use our website. By using our site, you agree to the practices outlined in this policy.
This Privacy Policy Explains:
- Who we are and how to contact us
- What personal data we collect, how and why
- The lawful bases we rely on
- Who we share your data with
- Transfers of data outside the UK / EEA
- How long we keep your information
- Your rights and how to exercise them
- Our security practices
- Changes to this policy
- How to contact us
1. Who we are & contact details
Data controller: Moonbow Media Limited
Address: 10 Copperhouse Court, Caldecotte, Milton Keynes, MK7 8NL
Email: support@moonbow.co
2. What personal data we collect
We collect personal data in two main ways: (a) directly from you (e.g. via forms, account creation, communications), and (b) automatically / via technology (via cookies, analytics, server logs, third-party services).
Below is a summary (non-exhaustive) of categories:
Category | Examples of data | Source |
Identity / contact data | Name, email address, phone number, job title, address | You (e.g. signup, forms) |
Account data | Username, password hash, subscription / plan info | You |
Communications data | Messages, support requests, notes | You |
Usage / interaction data | Pages visited, clicks, session times, device, browser, IP address, referring URLs | Automatically collected (via cookies, analytics, logs) |
Marketing / preference data | Your preferences, whether you accept marketing, cookies settings | You |
Other third-party data | e.g. social media profile, if you link, or data from integrations | Third parties (if applicable) |
3. Purposes & lawful bases for processing
We process your personal data for the following purposes. Below is a mapping between purpose, data type, and lawful basis:
Purpose / Use | Data types used | Lawful basis | Comments / Notes |
To provide and operate our services | Identity, account, usage data | Contractual necessity / performance of a contract | To fulfill our obligations, deliver features, maintain your account |
To communicate with you, respond to inquiries | Contact data, communications | Legitimate interests or consent* | We have a legitimate interest to manage your account and support you; for marketing, we may rely on consent |
To send marketing / promotional materials | Contact & preference data | Consent | Only with your opt-in consent, which you can withdraw |
To perform analytics, improve features, user experience | Usage / interaction data | Legitimate interests | We analyze aggregate behavior to improve services (balanced with user rights) |
To personalize content / recommendations | Usage data, preference data | Legitimate interests or consent | We may tailor content or offers based on your preferences, behavior |
To comply with legal obligations / protect rights | Identity, usage, communications | Legal obligation | E.g. to comply with law enforcement requests, audits, fraud prevention |
Note: If any processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing that occurred before withdrawal.
When we rely on legitimate interests, we have conducted a balancing test to ensure your rights are not overridden. If you object, see section 6 below
4. Recipients / sharing of your data
We may share your personal data with:
- Service providers, processors, and partners who act on our behalf (e.g. hosting providers, email / communication platforms, analytics providers, payment processors). These entities are contractually obligated to use data only as necessary and maintain confidentiality.
- Third parties (only with your consent or when legally required), for example, marketing partners, integration services, or affiliates.
- Authorities or legal / regulatory bodies to comply with laws, legal process, or to defend/ enforce our rights.
We endeavour to limit sharing to those who need access for legitimate service delivery or compliance.
5. International data transfers & safeguards
If we or our service providers store or process data outside the UK or EEA (for example, in the U.S.), we ensure adequate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Encryption or other technical measures
You have the right to request further information about such transfers and the safeguards used.
6. Retention / how long we keep your data
We retain your personal data only as long as needed to fulfil the purposes in this policy, plus reasonable time thereafter for legal, accounting, or audit obligations.
For example:
- Account data: retained for as long as your account is active, and up to 3 months thereafter for deletion or anonymisation
- Communications, support logs: 2 years
- Analytics / usage logs (aggregated or anonymised): 5 years
Where specific retention does not make sense, we use criteria like “we retain until we no longer need it, unless legally required to keep it longer.”
Once the retention period is over, we securely delete or anonymise the data.
7. Your rights & how to exercise them
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access – you can request a copy of the data we hold about you
- Right to rectification – ask us to correct inaccurate or incomplete data
- Right to erasure (“right to be forgotten”) – request us to delete your data under certain conditions
- Right to restrict processing – ask us to stop or limit processing in some cases
- Right to object – object to our processing (especially for direct marketing or based on legitimate interests)
- Right to data portability – receive your data in a structured, machine-readable form
- Right to withdraw consent – where processing is based on consent, you can withdraw it at any time
- Right to complain – you may lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights are violated
To exercise any right, contact us at support@moonbow.co (or the contact in section 1). We will respond within legally prescribed time limits (typically one month). We may require verification before processing requests.
Some rights may be limited or subject to exceptions (e.g. legal, contractual, or public interest obligations). We will inform you if a request is refused and why.
8. Security & data protection
We use appropriate technical and organisational measures to protect your personal data, such as encryption, access controls, regular security assessments, and staff training. We strive to maintain industry-standard practices; however, no system is completely secure, so we cannot guarantee absolute security.
In the event of a data breach that is likely to result in a risk to your rights, we will notify affected individuals and report to the ICO within legally required timelines.
9. Children & age limits
Our services are not directed to children under 18 years old. We do not knowingly collect personal data from children below this age. If you are a parent or guardian and believe your child has provided us with data, please contact us; we will take steps to delete it.
We comply with any additional rules applying to children under local law.
10. Changes to this policy
We may update this Privacy Policy from time to time. When changes are material we will update the “Last updated” date.
We encourage you to review this policy periodically to stay informed.
11. Contact & questions
If you have questions about this Privacy Policy, our practices, or wish to exercise your rights, please contact:
Email: support@moonbow.co
Address: Moonbow Media Limited, 10 Copperhouse Court, Caldecotte, Milton Keynes, MK7 8NL
If you believe we have violated your rights under UK GDPR, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Thank you for choosing pricechecker… Your trust and privacy are important to us